Les Mills New Zealand Case Study Essay - 1317 Words

Les Mills New Zealand (Les Mills) Case Study Les Mills is a New Zealand owned and operated fitness chain with the primary goal to have the world best fitness clubs offering the best experiences and results (Ministry of Education, 2010). Founded by fitness pioneer Phillip Mills, Les Mills consists of Les Mills Gyms, Les Mills NZ and Les Mills International. With 10 clubs, 900 staff and 46,000 members throughout New Zealand in 2010, they are continually growing with a 12th club established in Newmarket, Auckland in 2012. This report will apply the relevant Management theories from the disciplines of communication, working in teams, leadership, motivation and rewards, and human resource management, to the Les Mills case. Communication Communication is the process of sending and receiving symbols with meanings attached (Schermerhorn et al., 2014). The key elements in the communication process are illustrated in the Shannon-Weaver Mathematical Model, 1949 to the right (Mortensen, 2011). Communication is a vital managerial skill to ensure goods/services are of the best standard, staff generate new ideas and adapt to change, and staff understand the organisation’s objectives and work, individually and collectively, to achieve them (Fielding, 2006). Firstly, communication is implemented via Les Mills’ Little Yellow Book, outlining their organisational culture, given to employees at their induction. 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